Frequently Asked Questions
When can you start?
Our start dates depend on our current work schedule and project commitments. We'll always give you honest timescales during our initial consultation and keep you updated if anything changes. We aim to accommodate your preferred timings wherever possible and will work with you to find a suitable start date that fits both our schedules.
What kinds of work do you cover?
We're proud to offer comprehensive services covering all aspects of construction and groundworks. From bricklaying and carpentry to drainage and roofing, extensions to stonework - if it's construction-related, we can handle it. Our diverse skill set means you can rely on us as your single point of contact for complete project delivery.
Are you fully insured?
Absolutely, yes. We maintain comprehensive insurance coverage to protect both our team and our customers, giving you complete peace of mind throughout your project.
How long will the job take?
Project duration depends on several factors including the size and complexity of your job, weather conditions, and whether we encounter any unforeseen issues during construction. We'll provide realistic timescales in your quote and keep you regularly updated on progress throughout the work. Our experience helps us plan accurately while building in appropriate contingency time.
Do you ask for a deposit upfront?
No, we never ask customers for money upfront. We believe in earning your trust through our work quality and only request payment once work has been completed to your satisfaction. This approach demonstrates our confidence in delivering excellent results and removes financial risk for our customers.
Do you offer any warranties on your work?
Yes, we absolutely offer warranties on our workmanship. The specific warranty period depends on the type of work and the manufacturer warranties available on materials and products we use. We'll clearly explain what warranty coverage applies to your particular project during our quotation process.
What happens if there are unexpected costs?
Transparency is key to our approach. If we encounter any unforeseen issues that could affect costs, we'll always consult with you first before proceeding. We'll explain what we've found, why additional work is needed, and provide clear pricing before making any decisions. You remain in complete control of your project budget.
Do you have Public Liability?
Yes, we carry full Public Liability insurance, providing protection and peace of mind for both you and your property throughout our work.
What are your payment terms?
We'll provide full details of our payment terms and conditions once you've accepted our quote. This ensures everything is clear and agreed before work commences, with no surprises along the way.
What areas do you cover?
We serve Malvern and the surrounding areas within approximately 20 miles, covering the beautiful towns and villages throughout Worcestershire. Our local knowledge and established supplier relationships ensure efficient service delivery across this region.
What is the next step once we've accepted a quote?
Once you accept our quote, we'll send you our full terms and conditions to review. Both parties sign and date copies so everyone has clear documentation of what's agreed. We'll then offer you the next available start date that works for your schedule.
Do I need drawings for my project?
This depends entirely on your project's scale and complexity. For smaller jobs, drawings may not be necessary, but larger projects often require detailed plans. Don't worry - we can guide you through what's needed and help coordinate with architects or draftsmen when required.
Do I need Planning Permission for my project?
Planning requirements vary significantly depending on your project type, size, and location. We can assess whether your project needs planning permission and guide you through the application process if required, or recommend specialists who can assist.
What about Building Regulations?
Like planning permission, Building Regulations requirements depend on your specific project. We understand current regulations and can advise whether approval is needed. Where required, we can handle the application process and ensure all work meets current standards.
Can you design a project for me?
While we're skilled builders rather than designers, we can certainly discuss your ideas and requirements. For formal design work, you'll need to engage an architect, but we're happy to recommend trusted local professionals and work closely with your chosen designer to bring their plans to life.
Would it just be yourself that I'm dealing with throughout the working period?
For the majority of projects, yes, you'll deal directly with the project owner. Occasionally you might speak with someone from our office team or a site foreman if the owner is unavailable, but we maintain personal involvement throughout to ensure consistent communication and quality standards.
How do I choose the right materials?
We're always happy to share our expertise and make recommendations based on your project requirements, budget, and personal preferences. If you have specific materials in mind, we'll work with those, or we can guide you through options that offer the best combination of quality, durability, and value for your particular application.